No matter in the platform of B2B or B2C, testing and certification bodies involve in it, should solve the problem of trust. It contains multiple levels of trust, first of all, it’s the trust to enterprises, and then it’s the trust to product quality, also the trust to payment, to logistics and so on. In order to boost the development of E-business, as one of the earliest international 3rd party companies which entered the Chinese market, SGS involves actively in the booming E-business community. Absorbing independent, just, professional core value and service concept, SGS will build the build of trust between buyers and suppliers, between merchants and customers.
In the B2B field, one point we focus on is the trust to suppliers and to the products, what buyers concern is whether the companies to cooperate exist or not, how is their production capacity? The other point is how the platforms choose and filter suppliers? They should help the suppliers improve the production quality so that they can integrate some high quality suppliers resource, then it’s easy to attract buyers’ attention, also to increase buyers’ trust degree. And the platforms will develop from simple information platforms to all-around service platforms.
In 2014, facing to e-business companies, SGS launches globally the SGS Verified Supplier Certification Service. The company which passes the certification will not only acquire the Verified Supplier summary, specialized mark and exclusive QR code, but also join the SGS Verified Supplier base and searching platform automatically. This can help buyers check the suppliers’ authenticity of acquisitions, thus buyers can know the reality of suppliers. It’s a helpful way to solve the trust problem between buyers and suppliers. At present, SGS plans to make extensive oversea cooperation with its global influence, spreads this service to more oversea buyers.
Concerning to the B2C field, the most challenge of the e-business platform is the problem of production quality, this makes plenty of complaints. In the past, e-business concentrated in the business expansion and model innovation, the quality management became weak. But the truth is that if the quality control problem is not solved well, with the increasing scale of operations, public praise from customers will get worse and worse. Therefore, with the professional service of 3rd party testing and certification organization, B2C platform will standardize the quality control problem step by step. In this respect, SGS entered Tmall 3 years ago, provided the one-step quality solution to the platform and merchants. In 2013, SGS participated in more than 60 “the Voice of Tmall”, “Alicollege” and other trainings (seminars) below the line, finished 21 recordings of video courseware, so that merchants could study on-line to increase their awareness of quality control.
As the global economic integration, the development of e-business become fast, however, the integrity takes the great mission in e-trade. Here, testing and certification organization takes an important role in it with its just and professional to escort the trading integrity during E-Business Era.
About SGS
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 80,000 employees, SGS operates a network of over 1,650 offices and laboratories around the world.